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FAQs

Q: What Are Scented Wax Melts And How Do They Work? 

Wax melts are an easy, mess-free alternative to candles, oil diffusers, plug-ins, and other home fragrance solutions. Wax melts are placed in a wax warmer, and warmed with a hot plate or light bulb located inside. Once the wax begins to melt, your room will be filled with fragrance. 

Q: How Strong Are The Scents?

Scent sensitivity varies so greatly from person to person. We load our melts with the highest amount of fragrance oil possible because we want our melts to last longer and travel further. If you are concerned with scent strength, we recommend starting with 1 melt and add to adjust to your liking.  

Q: How Many Melts Come in Each Size?

12 melt Pouch: 12 melts

20 melt Pouch: 20 melts

30 melt Box: 30 melts 

Q: How Long Does The Scent Last?

Our rule of thumb is to melt 1 melt for 8 hours of scent time, giving you more value and scent time than other brands. That’s an estimated 96 hours of scent time with our 12 Melts Pouch, 160 hours with our 20 Melts Pouch and 240 hours with our 30 Melts Box.

Q: What is The Shelf Life of Charlotte's Scents Wax Melts?

For optimal scent, we recommend using wax melts within one year of purchase. Make sure your wax melts are stored in a cool environment to prevent premature melting, and in a closed tin or sealed bag to retain freshness.

Q: Can I Use Charlotte's scents Wax melts in Any Wax Warmer?

Yes, you can use our melts in any warmer designed for standard wax melts.

Q: What Happens if a Person or a Pet Ingest a Charlotte's Scents Wax Melt?

The primary ingredient in our melts is non-toxic soy wax.  Ingestion of 1-2 of our wax melts will not result in a medical emergency. The person or pet may experience some minor gastrointestinal effects such as nausea. 

In the unlikely event that several wax melts are ingested, it is recommended that a physician or the Poison Control Center be contacted for treatment advice. Additionally, keep this product out of the reach of children and pets, as this could be a choking hazard.

Q: What Are The Ingredients in Charlotte's Scents Melts?

Charlotte's Scents melts contain 100% natural soy wax, phthalate-free and essential oil-infused fragrance oils, and a small amount of dye. All Charlotte's Scents melts are paraffin-free. Unlike paraffin-based candles and melts, our soy wax is all natural and vegetable based. 

Q: How Do I Edit or Cancel an Order?

If you want to cancel or edit an order just email us at contact@charlottesscents.com or call us at +353877120663. Please note that if it has been over 4 hours we might not be able to cancel the order. The sooner you let us know, the better!

Q: What is Your Return Policy?

At Charlotte's Scents, your satisfaction with our products is the number one priority. If you are unsatisfied with your purchase for any reason, please contact us for a refund or replacement. Please email contact@charlottesscents.com or call +353877120663 Monday-Friday, 9am-5pm IST.

Q: How do I Check The Status of My Order?

Once your order ships, you will receive an email with tracking information.

Q: Shipping Information

Before our products are shipped, each  item is carefully inspected and packaged so it arrives to you in perfect condition

We ship Monday-Friday from our warehouse in Ireland. Please allow us 1-2 business days to process your order.

Standard Shipping for domestic orders in Ireland and Northern Ireland takes 1-2 business day.  

Q: Do You Ship Internationally?

We only ship to Republic of Ireland and Northern Ireland.

Q: What Form of Payment Methods do You Accept?

We accept Visa®, MasterCard®, Discover®, American Express®, Diner's Club®, JCB, Paypal, Shopify Pay, Venmo, Apple Pay, Google Pay, and Amazon Pay. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Q: How do I Order on Your Website?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Charlotte's Scents Provide a Quality Guarantee For All The Products Being Sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do You Offer Free Samples?

At this time, we cannot keep up with the volume of sample requests, so we are unable to send free samples. However, we do run promotions throughout the year, which often include free samples. Be sure to sign up for our emails and follow us on Facebook and Instagram to be the first to know!

If you have any additional questions that has not been addressed in our FAQ. Please contact us at contact@charlottesscents.com and we will get back to you as soon as possible.

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